Insights from our Editorial Team

  • Utility tests for `interop' on its systems, active in national standards
    Oct 30, 2011 | Phil Carson

    Consumers Energy just announced its vendor selection for advanced metering infrastructure, a move made possible because the utility laid the foundation by years of interoperability testing.

  • Illinois legislature overrides governor's veto
    Oct 27, 2011 | Phil Carson

    Illinois legislators this week narrowly overrode Gov. Quinn's veto of a law giving Commonwealth Edison the go-ahead for a decade-long, $2.6 billion overhaul of its electric grid. The story was one of the most high-profile smart grid events of the year.

    Comments: 2
  • Slow adoption rates: blessing in disguise?
    Oct 26, 2011 | Phil Carson

    If the adoption of electric vehciles is slower than anticipated, as some utilities report, what are the implications for utility preparation? We're asking readers to fill us in.

    Comments: 2
  • Municipalization on next week's ballot
    Oct 25, 2011 | Phil Carson

    Boulder, Colo. wants to control its energy future and puts municipalization to a vote next week. Provider Xcel Energy has fought the proposal. If the proposal passes, a legal battle royale ensues, along with political, financial and technological challenges.

    Comments: 4
  • It's about solutions and forging new relationships
    Oct 24, 2011 | Kate Rowland

    In a little less than two weeks, senior utility leaders in customer service, operations and information technology will convene in Amelia Island, Florida. What will they be discussing? More to the point, why is this meeting so important?

  • Transparency versus tactical messaging
    Oct 24, 2011 | Phil Carson

    Utilities need to decide whether they will provide transparency on the drivers for utility change in their outreach to customers or merely tactical messaging around the minimum consumers need to know. New findings on customer segmentation appear to confirm conventional wisdom.

  • New report proposes 10 'tenets,' with 'supporting evidence'
    Oct 23, 2011 | Phil Carson

    A new report from the Smart Grid Consumer Collaborative suggests that 10 principles can guide consumer engagement for the electric utility industry. The report provides food for thought, whether definitive or not.  

  • Best practices study due Monday
    Oct 20, 2011 | Phil Carson

    A glance back at recent columns on customer engagement reveals a number of key issues that remain unresolved. But when it comes to customers, interval metering and attendant publicity has let the genie out of the bottle. Best practices  are needed.

  • Cyber security 'knowns' come before 'unknowns'
    Oct 19, 2011 | Phil Carson

    Pop quiz: What is the real relevance of the newly discovered 'Duqu' cyber program to the power industry? Hint: Read the headline and column and review well-established vulnerabilities and steps to address them.

  • A decade of innovation in a de-regulated market
    Oct 18, 2011 | Phil Carson

    Integrating a series of systems and managing the business process changes that result is the  key to United  Illuminating's success in grid modernization over the past decade in a de-regulated market. A UI executive talks about analytics, encouraging customers to use its Web site  and current pilot studies.