Insights from our Editorial Team

  • The questions are easy, the answers aren't simple
    Aug 24, 2011 | Phil Carson

    Do utilities really need to communicate with their customers? If so, how and how deep should they go? The questions are easy. The answers? Not so much.

    Comments: 4
  • Tying consumer benefits to AMI rollouts is urgent
    Aug 23, 2011 | Phil Carson

    Utilities are displaying a degree of urgency in delivering (and communicating) customer benefits as customer-paid grid improvements are made. In other cases, utilities are backing away from customer-facing programs.

  • Overcoming inertia with changes in language and mindset
    Aug 23, 2011 | Lisa Wood

    To move from pilot programs to deployments means overcoming inertia and, possibly, a change in language and, thus, mindset to deliver the customer value promised by advanced metering infrastructure.

  • Jack Layton had a history with Toronto Hydro
    wind energy and Toronto's grand plan
    Aug 22, 2011 | Kate Rowland

    Our columnist steps up upon an unaccustomed soapbox today to acknowledge the passing of a man who spearheaded, through Toronto City Council, some forward-looking energy efforts during his time as vice-chair of Toronto Hydro. No matter what your political leanings, you'll want to read this.

    Comments: 4
  • eMeter executive talks language, cost, timing, depth and getting started
    Aug 22, 2011 | Phil Carson

    If you want to communicate tangible value for smart grid initiatives to consumers, you have to deliver tangible  value to them. Have actionable steps available the moment an interval meter goes in, suggests an industry executive.

    Comments: 1
  • Modest muni mulls metering
    Aug 21, 2011 | Phil Carson

    The Brownsville Public Utilities Board will pilot the costs and benefits of advanced metering infrastructure for electricity and water.

    Comments: 1
  • First the big picture, then individual benefits
    Aug 21, 2011 | Merwin Brown

    When customers understand that grid modernization for reliability and resilience is the main driver for smart grid, and that their participation is a spinoff benefit to come down the road, they may become disenchanted and their participation may be more difficult to secure in the future.

    Comments: 2
  • Web panel offers utility, consultant and policy perspectives
    Aug 18, 2011 | Phil Carson

    Cyber security is a big topic that can cover the differences between securing IT systems and control systems to international "threat actors" to due diligence by individual utilities. All three were covered yesterday in an EnergyBiz Leadership Forum webcast you can replay on demand.

    Comments: 1
  • Environmental watchdog says metrics are a must
    Aug 17, 2011 | Phil Carson

    A watchdog group insists that California's investor-owned utilities provide metrics for progress on their multi-billion dollar mission to meet the state's environmental, economic and customer-value goals.

    Comments: 2
  • CIOs must mobilize the workforce and customers
    Aug 16, 2011 | Phil Carson

    Will the "consumerization of IT" help utilities gain mobile workforce efficiencies and, externally, engage customers? They can if they move immediately on one of the most promising channels for both purposes. Or they'll get left behind by third parties ready to step up now.

    Comments: 1