Insights from our Editorial Team
What if 'customer engagement' is just so much lip service?
Electric utilities, like many organizations, profess to value their customers and pursue programs only to serve those customers. What if, in fact, those in the executive suite at regulated monopolies don't really care at all?
What are the customer-facing implications?
As utilities in the U.S. deploy interval meters to more than half of U.S. households in coming years, what's the next step? Will the industry and regulators move to dynamic pricing or languish with, say, Web-based energy use feedback?
Vagaries of economy and EV unknowns raise questions
Reports indicate that the adoption of electric vehicles among U.S. consumers faces certain hurdles and that fleet managers considering the EV proposition also face unknowns that complicate a decision. Where does that leave the market, and utilities?
Avista: solution depends on the challenge
In an Intelligent Utility webcast, two utility executives describe how their communications network solutions were specific to particular challenges of existing infrastructure, future goals and geographic location. Read this column and replay the webcast.
Q&A with CIO Branndon Kelley, American Municipal Power
CIO Branndon Kelley of American Municipal Power gives his view of IT personnel challenges in a Q&A interview. He discusses generation gaps, innovation versus reliability and leadership issues.
But the technologies it's adding are
JEA has been pursuing the evolution of its electric grid and generation systems almost forever, it seems. The 116-year-old electric utility has always maintained a leading edge, not only in its technology deployment, but also in the way its employees think, and approach their jobs. So why does the term "smart grid" seem so confining?
Readers say the choice offers opportunities, threats
What are the advantages and perils that accompany a utility's decision on whether its customers opt-in or opt-out of a service choice, especially around dynamic pricing? Our readers spell it out for you.
Small footprint, high costs don't add up
Santee Cooper, a state-owned electric and water utility in South Carolina, considered blanketing its 163,000 retail customers with advanced metering infrastructure. The business case didn't add up and the utility held back. Read this column for details.
If they're not asking for it, why deliver it?
Grid modernization: what's in it for the utility and what's in it for the customer? And can utilities provide a convincing argument for both sides of the meter? Our columnist explores the big questions and directs readers to three sources of discussion on the fundamental challenges.
Utilities describe challenges, lessons learned
What are the nitty-gritty issues involved in mobilizing the utility workforce? Three power industry veterans directly involved in such efforts tell all.