Insights from our Editorial Team

  • NU re-imagines the customer experience
    Sep 25, 2011 | Phil Carson

    While Northeast Utilities awaits a decision  from regulators on subsidiary Connecticut Light & Power's application to proceed with interval meters and related systems, the parent corporation is molding the "customer experience" across its five subsidiaries, based on a common set of principles.

  • NU re-imagines the customer experience
    Sep 25, 2011 | Phil Carson

    Northeast Utilities is making a bid to "own its customers" in a fast-changing world by creating a uniform customer experience across a handful of subsidiary utilities in three states. To understand the philosophy behind this thinking, read this column engaging Johnny Magwood, NU's customer experience executive.

  • Utilities may find opt-out offers dialogue with consumers
    Sep 22, 2011 | Phil Carson

    Intelligent Utility Daily readers had a thing or two to say in the debate over opt-in programs versus opt-out. Which option is an imposition and which is an opportunity?

    Comments: 3
  • Xcel, SCANA and NSTAR tell their stories
    Sep 21, 2011 | Phil Carson

    Complying with the federal mandates for infrastructure protection, known as "NERC CIP," is not simple or easy, but the penalties for failure are high. Listen to a panel of utility executives intimately involved in their own audits reveal lessons learned.

    Comments: 1
  • Age-old dilemma for selling change
    Sep 20, 2011 | Phil Carson

    How does one sell the "smart grid" to consumers? A discussion ensues about carrots and sticks, the "semantics of deployment," whether electrons are a commodity and a good old-fashioned value proposition.

  • GridWeek conversations center around the consumer
    Hitting the tipping point in smart consumer engagement
    Sep 19, 2011 | Kate Rowland

    There is a clear tipping point for the spread of ideas, according to a new study by scientists at the Rensselaer Polytechnic Institute. Who will reach it first: utilities engaged in positive consumer interaction and engagement, or malcontents spreading anti-smart meter information like wildfire over the Internet? 

    Comments: 2
  • Is there a connection between the two?
    Sep 19, 2011 | Phil Carson

    Smart appliances inch along as other issues remain unresolved: consumer interest, interoperability, dynamic pricing programs, functionality and  applications and, not incidentally, the role utilities will play. Should utilities play an active role or remain aloof?

  • CIO offers lessons learned from utility's March audit
    Sep 18, 2011 | Phil Carson

    Complying with NERC CIP requirements is one thing, passing the audit is another. A CIO who's been through the exercise provides practical advice on how utilities should approach an audit.

  • Have utilities, regulators, consumer advocates found common ground?
    Sep 15, 2011 | Phil Carson

    Utilities, regulators  and consumer advocates across the country have met in the past year to find common ground as a basis for forward progress. A new report identifies five major areas where these disparate groups can work together.

    Comments: 4
  • Governor vetoes multi-faceted bill
    Sep 14, 2011 | Phil Carson

    Illinois Governor Pat Quinn this week vetoed multi-faceted legislation favored by ComEd that would allow the utility to proceed with smart meters. The bill also would change how ComEd's rate cases are handled, leading the governor to cry foul. Here's a look at ComEd's side, with links to the bill and news accounts.