Insights from our Editorial Team
CIO speaks out on change management
Not long ago, I asked Reid Nuttall, CIO of OGE Energy and winner of the 2011 Knowledge KITE Award as CIO of the Year, for his thoughts about the biggest issues facing the electric utility industry today. His answer might surprise you.
Spending will continue to rise dramatically
Data analytics applied to customers will go through phases. First, according to utilities themselves, is to improve the meter-to-cash process through revenue protection and other practices. In time, utilities may use data to foster engagement and loyalty. But that takes time, money and trained staff.
Or the speed of change will force their hand
The race for the consumer is on and utilities that dawdle will find that their focus on the "customer" fell short. Determine your future business model today, because that decision informs your technology roadmap and your consumer engagement practices, one industry expert advises.
Multi-year effort paves way for predictive analytics
Analytics are not plug-and-play, they are systems and approaches that take time to implement and fully exploit for predictive analyses. Hydro One's Director of Business Brad Bowness explains.
One decade, 400 global projects raises expectations
Join us for a webinar, "Energy Storage in Action," for real-life utility applications and big picture thinking around this complex and controversial subject. And peruse this article for resources and sources on related issues.
Business and technology issues rank high
Five months into 2012, we pick five top issues for the power industry and provide links to our coverage this year. This is our list. What's on yours?
CS Week offers up a wealth of consumer-facing thought and practice
Is mobility the next "killer" app? The customer is definitely front-and-center in today's next-generation utility. From outage communications management and prepay to new analytics capabilities, there are a lot of mobile application options to consider. What's at the top of the list at the moment? A panel of industry experts debates.
Readers provide their antidotes to the hype
One recent smart grid project launched with newspaper fanfare about "shrinking bills" and fewer, shorter outages. Are those legitimate sales points? Could over-promising and under-delivering hurt the industry's credibility? Our readers offer perspective.
100,000 `last gasps' can overwhelm, veteran says
A funny thing happened on the way to the promise of shorter, less frequent outages, especially after major storms. Quicker restoration of service is not as simple as the hype would have it. One operations veteran offers a few reasons why.
Implementing new systems is bigger task than anticipated
Why are some utilities having difficulty getting accurate outage information out of their new systems and, thus, hampering effective communication with customers on restoration time? We examine both system conversion and scale.