Insights from our Editorial Team

  • Small footprint, high costs don't add up
    Oct 02, 2011 | Phil Carson

    Santee Cooper, a state-owned electric and water utility in South Carolina, considered blanketing its 163,000 retail customers with advanced metering infrastructure. The business case didn't add up and the utility held back. Read this column for details.

  • If they're not asking for it, why deliver it?
    Sep 29, 2011 | Phil Carson

    Grid modernization: what's in it for the utility and what's in it for the customer? And can utilities provide a convincing argument for both sides of the meter? Our columnist explores the big questions and directs readers to three sources of discussion on the fundamental challenges.

    Comments: 1
  • Utilities describe challenges, lessons learned
    Sep 28, 2011 | Kate Rowland

    What are the nitty-gritty issues involved in mobilizing the utility workforce? Three power industry veterans directly involved in such efforts tell all.

  • NRECA project brings security template to members
    Sep 27, 2011 | Phil Carson

    Flint Energies,  an electric coop serving 17 central Georgia counties, is part of a demonstration project testing a security template for its peers. Flint's Frank Sams talks about the experience.

  • TXU Energy focuses on long-term relationships
    TXU Energy focuses on energy efficiency and customer engagement
    Sep 26, 2011 | Kate Rowland

    A Texas-based electricity rates discussion led Intelligent Utility magazine editor Kate Rowland on a hunt this week for the differences between short-term and long-term consumer engagement practices. Here, she talks to TXU Energy about its approach.

  • NU re-imagines the customer experience
    Sep 25, 2011 | Phil Carson

    While Northeast Utilities awaits a decision  from regulators on subsidiary Connecticut Light & Power's application to proceed with interval meters and related systems, the parent corporation is molding the "customer experience" across its five subsidiaries, based on a common set of principles.

  • NU re-imagines the customer experience
    Sep 25, 2011 | Phil Carson

    Northeast Utilities is making a bid to "own its customers" in a fast-changing world by creating a uniform customer experience across a handful of subsidiary utilities in three states. To understand the philosophy behind this thinking, read this column engaging Johnny Magwood, NU's customer experience executive.

  • Utilities may find opt-out offers dialogue with consumers
    Sep 22, 2011 | Phil Carson

    Intelligent Utility Daily readers had a thing or two to say in the debate over opt-in programs versus opt-out. Which option is an imposition and which is an opportunity?

    Comments: 3
  • Xcel, SCANA and NSTAR tell their stories
    Sep 21, 2011 | Phil Carson

    Complying with the federal mandates for infrastructure protection, known as "NERC CIP," is not simple or easy, but the penalties for failure are high. Listen to a panel of utility executives intimately involved in their own audits reveal lessons learned.

    Comments: 1
  • Age-old dilemma for selling change
    Sep 20, 2011 | Phil Carson

    How does one sell the "smart grid" to consumers? A discussion ensues about carrots and sticks, the "semantics of deployment," whether electrons are a commodity and a good old-fashioned value proposition.