Insights from our Editorial Team

  • It's about solutions and forging new relationships
    Oct 24, 2011 | Kate Rowland

    In a little less than two weeks, senior utility leaders in customer service, operations and information technology will convene in Amelia Island, Florida. What will they be discussing? More to the point, why is this meeting so important?

  • Transparency versus tactical messaging
    Oct 24, 2011 | Phil Carson

    Utilities need to decide whether they will provide transparency on the drivers for utility change in their outreach to customers or merely tactical messaging around the minimum consumers need to know. New findings on customer segmentation appear to confirm conventional wisdom.

  • New report proposes 10 'tenets,' with 'supporting evidence'
    Oct 23, 2011 | Phil Carson

    A new report from the Smart Grid Consumer Collaborative suggests that 10 principles can guide consumer engagement for the electric utility industry. The report provides food for thought, whether definitive or not.  

  • Best practices study due Monday
    Oct 20, 2011 | Phil Carson

    A glance back at recent columns on customer engagement reveals a number of key issues that remain unresolved. But when it comes to customers, interval metering and attendant publicity has let the genie out of the bottle. Best practices  are needed.

  • Cyber security 'knowns' come before 'unknowns'
    Oct 19, 2011 | Phil Carson

    Pop quiz: What is the real relevance of the newly discovered 'Duqu' cyber program to the power industry? Hint: Read the headline and column and review well-established vulnerabilities and steps to address them.

  • A decade of innovation in a de-regulated market
    Oct 18, 2011 | Phil Carson

    Integrating a series of systems and managing the business process changes that result is the  key to United  Illuminating's success in grid modernization over the past decade in a de-regulated market. A UI executive talks about analytics, encouraging customers to use its Web site  and current pilot studies.

  • A decade of innovation in a de-regulated market
    Oct 17, 2011 | Phil Carson

    United Illuminating, headquartered in New Haven, Conn., has modernized its grid piece by piece since deregulation hit the state in 1998. According to a UI executive, partnering with stakeholders has enabled it to gain "full regulatory approval."

  • It's all about balance on the "island"
    Oct 16, 2011 | Phil Carson

    The intelligent utility supports microgrids within its service territory because the relationship is mutually supportive. Now, an improvement in solar forecasting for microgrids better enables them to balance supply and load when islanded.

  • Not if it doesn't heed our readers!
    Oct 13, 2011 | Phil Carson

    Our readers weigh in on issues critical to the success of the power industry and its effort to modernize the grid. We include the good, the bad and the ugly.

  • Utility reaches out, customers respond
    Oct 12, 2011 | Phil Carson

    When AEP Ohio asked for participants in its community energy storage pilot project, Columbus residents responded. And they responded using traditional means such as phone and email as well as the new mainstream of social media.