Insights from our Editorial Team

  • TXU Energy focuses on long-term relationships
    TXU Energy focuses on energy efficiency and customer engagement
    Sep 26, 2011 | Kate Rowland

    A Texas-based electricity rates discussion led Intelligent Utility magazine editor Kate Rowland on a hunt this week for the differences between short-term and long-term consumer engagement practices. Here, she talks to TXU Energy about its approach.

  • NU re-imagines the customer experience
    Sep 25, 2011 | Phil Carson

    While Northeast Utilities awaits a decision  from regulators on subsidiary Connecticut Light & Power's application to proceed with interval meters and related systems, the parent corporation is molding the "customer experience" across its five subsidiaries, based on a common set of principles.

  • NU re-imagines the customer experience
    Sep 25, 2011 | Phil Carson

    Northeast Utilities is making a bid to "own its customers" in a fast-changing world by creating a uniform customer experience across a handful of subsidiary utilities in three states. To understand the philosophy behind this thinking, read this column engaging Johnny Magwood, NU's customer experience executive.

  • Utilities may find opt-out offers dialogue with consumers
    Sep 22, 2011 | Phil Carson

    Intelligent Utility Daily readers had a thing or two to say in the debate over opt-in programs versus opt-out. Which option is an imposition and which is an opportunity?

    Comments: 3
  • Xcel, SCANA and NSTAR tell their stories
    Sep 21, 2011 | Phil Carson

    Complying with the federal mandates for infrastructure protection, known as "NERC CIP," is not simple or easy, but the penalties for failure are high. Listen to a panel of utility executives intimately involved in their own audits reveal lessons learned.

    Comments: 1
  • Age-old dilemma for selling change
    Sep 20, 2011 | Phil Carson

    How does one sell the "smart grid" to consumers? A discussion ensues about carrots and sticks, the "semantics of deployment," whether electrons are a commodity and a good old-fashioned value proposition.

  • GridWeek conversations center around the consumer
    Hitting the tipping point in smart consumer engagement
    Sep 19, 2011 | Kate Rowland

    There is a clear tipping point for the spread of ideas, according to a new study by scientists at the Rensselaer Polytechnic Institute. Who will reach it first: utilities engaged in positive consumer interaction and engagement, or malcontents spreading anti-smart meter information like wildfire over the Internet? 

    Comments: 2
  • Is there a connection between the two?
    Sep 19, 2011 | Phil Carson

    Smart appliances inch along as other issues remain unresolved: consumer interest, interoperability, dynamic pricing programs, functionality and  applications and, not incidentally, the role utilities will play. Should utilities play an active role or remain aloof?

  • CIO offers lessons learned from utility's March audit
    Sep 18, 2011 | Phil Carson

    Complying with NERC CIP requirements is one thing, passing the audit is another. A CIO who's been through the exercise provides practical advice on how utilities should approach an audit.

  • Have utilities, regulators, consumer advocates found common ground?
    Sep 15, 2011 | Phil Carson

    Utilities, regulators  and consumer advocates across the country have met in the past year to find common ground as a basis for forward progress. A new report identifies five major areas where these disparate groups can work together.

    Comments: 4