Insights from our Editorial Team
Hydro One implementation offers proof pointFeb 07, 2011 |
The notion of trust lies at the heart of all human interaction. Would it be wise to ignore the pursuit of consumer trust in the smart grid arena, particularly when it has repeatedly surfaced as a concern?
Slippage in other realms won’t excuse utilitiesFeb 04, 2011 |
Our correspondent gets true religion on the privacy front when the implications of privacy loss hit home. We suggest that the smart grid industry not use privacy slippage in other realms to guide its thinking.
Nation's capitol introduces bill penalizing utilities for long-term outages
Earlier this week the Washington D.C. Ward 4 Councilwoman Muriel Bowser introduced a bill that would require power companies to pay hotel room bills for D.C. residents if their electricity is not restored quickly when it's freezing or blazing hot.
The bill is labeled the "Electric Company Extreme Weather Outage Reimbursement Amendment Act," and would require public utility companies in D.C. to pay a reasonable cost for hotel rooms for customers when their power is out for more than 24 hours and temperatures either dip below 32 degrees or rise above 95 degrees.
As this article is being written, Chicago is expecting two feet of snow, Indianapolis an inch of ice, and the Northeast still more ice and snow. Perhaps our industry is inheriting an opportunity for a teachable moment about outage management and outage management systems.
Cavalier attitude on privacy could spell doomFeb 03, 2011 |
Are consumer concerns about data privacy spot-on or overblown? Would it be smart to gamble on the answer?
Honesty begets competitiveness at home and abroadFeb 02, 2011 |
An article on smart meter backlash precedes a day at DistribuTECH, where high profile calls for honest discussion of hard truths are prominent. Our correspondent connects the dots.
Smart Grid Consumer Collaborative holds symposium in San Diego
On the smart gird road, some electric utilities have hit some serious consumer roadblocks. The Smart Grid Consumer Collaborative symposium in San Diego yesterday discussed roadblocks, thought processes and success stories, and will be sharing more best practices in the year to come.
If you ask it a question, you'll get an answer
We interviewed the author of a new report on consumer behavior, who finds that this elusive beast has some well-defined characterstics, though mysteries remain for future research. Utilities take note: handling this beast could make or break you.
Report seeks baseline on what's known, what's not
A new report from the Smart Grid Consumer Collaborative synthesizes scores of studies on consumer attitudes and behaviors around smart grid ideas and programs, producing insights, contradictions and areas needing further research. The report, released today, should give utilities a baseline for understanding their own consumers, including motivational factors and regional differences that could help utilities craft smart grid messages and rate options.
Sierra Energy Group offers new insights on MDM market
Sierra Energy Group (SEG), the research and analysis division of Energy Central, just released a new report entitled The Meter Data Management Market Intelligence Study. The report examines the market for meter data management solutions. SEG developed this report to provide essential market intelligence and an in-depth understanding of the utility industry's use of meter data management (MDM) solutions. It is based on surveys of over 140 utility professionals.
Nearly half express no interest over uncertainties
A new survey finds intense interest in prepaying electric bills by a small segment of consumers, while half have no interest. Voluntary programs have gained in popularity and utilities like the effect on cash flow and collections.