Insights from our Editorial Team

If smart meters are the public face of the smart grid, utilities ought to be concerned about the gap between meter installation and the delivery of tangible consumer benefits. By one estimate, perhaps half of homes equipped with smart meters have access to feedback on their energy usage. But a tiny fraction have dynamic pricing. Utilities have an urgent need to communicate both utility-side and consumer-side value to smart meters through customer engagement. Here's one perspective on how that can be done. 

Last week at Smart Energy International, I learned more about the Ontario Office of the Information and Privacy Commissioner's "Privacy by Design" focus to consumer information security with respect to smart grid deployments. It's definitely a gold standard U.S. regulators and utilities can aim to emulate.

The purpose of the new report is to define the system requirements for an open standard HAN system and to supply the vendor community with a common set of principles and requirements around which to create products and ensure reliable and sustainable HAN platforms.

An Intelligent Utility Reality Webcast yesterday examined the topic of "communicating smart meter value," as that topic has consistently proven to be at least as important as the technical aspects of meter rollouts. One presenter, from Austin Energy, described the "anatomy of a successful smart meter rollout" as that utility has installed 400,000 meters with few hitches. The key appears to be aggressive outreach and education about utility-side benefits. Though Austin Energy had its share of complaints, the utility had a team and process in place to listen and deal thoughtfully with them to produce a resolution. Austin is now moving to another phase: communicating the consumer value of smart meters and piloting those value propositions.