Insights from our Editorial Team
Two utilities describe how they align with customer interests
Everyone says they put their customers first, but what are the actual steps and processes by which leading utilities align their business with their customers' interests? Executives with CenterPoint Energy and the Sacramento Municipal Utility District describe their thinking, in advance of a panel at the EnergyBiz Leadership Forum this week in Washington, D.C.
Executives will probe risks and opportunities
The disruptive forces now buffeting the utility sector are significant and unprecedented. The EnergyBiz Leadership Forum, running March 19-21 in Washington, D.C., will deeply consider the disruption through the eyes of talented, diverse executives to better understand what they understand -- and what they should know.
Utilities cut costs, improve customer service
Utilities are using customer analytics to improve internal operations such as call centers, credit and collection practices and demand response programs, as well as to engage customers and increase participation in a variety of programs.
Define desired outcomes first, then map the road
Analytics promise to wring value from a firehose of data, but how you go about it could lead to success or failure. Roll up your sleeves and do the hard work up-front, advises one practitioner. The rewards and risks are too great to do otherwise.
New survey cites multiple drivers for consumer behavior
As utilities seek to engage their customers and drive participation in various programs, surveys reveal that customers have multiple motivations. That finding dispels the power industry's persistent notion that cost alone is the main driver. For more insights, read this column.
Window opens in two to four years, claims vendor
The word "breakthrough" gets bandied about with alarming regularity. Anyone who performs science or covers it should know better than to use that phrase.
GridWise Alliance heralds successes but calls for change
The GridWise Alliance seeks to assess the benefits of grid modernization and inject urgency into the process by which modernization gets done.
CenterPoint Energy and PECO describe their approaches to grid optimization
While the mainstream media continues to focus on concerns about data privacy, leading utilities are focusing on using the new data smart meters are providing to increase reliability, lower operational costs, and much more. Here's what CenterPoint Energy and PECO are doing with the new data.
Readers challenge our coverage, and each other
Changing utility customer behavior runs up against "What's in it for me?" Is the military wise to seek energy self-sufficiency, to save lives and money? And whither storage in California? Our readers have their say.
IEEE outreach might expand your thinking
The power industry has struggled to attract new talent because the pipeline of engineering students has dwindled and the industry itself has a reputation for stodginess. Given the convergence of IT, telecom, power and their transformative effects on society, however, it should be a hip field. So one man is going fishing where the fish are.