Insights from our Editorial Team
Retention of institutional knowledge on some minds
Can a utility go from being a safe, bureaucratic place to work to an exciting work environment that will attract the best and brightest minds to innovate and engage customers? Our readers have their doubts.
Twitter, Facebook, LinkedIn and more: creating a community
While the most obvious use case for social media in the utility industry is during power outages or other events that affect customer service, many electric utilities are finding other positive uses for social media, too. Twitter, Facebook and even LinkedIn are finding their way into savvy utilities' communication toolboxes, and being used to positive effect in building new and better customer relationships.
Businesses, at least some, are implementing
Sustainability is a notion that is increasingly embraced by corporations of all stripes, because it's about cost efficiencies, wise use of resources, empowering employees and taking responsibility. Many of the same discussions take place in the power industry.
New report cites factors due to technology, economics
The issue on the table is how to integrate variable resources with the power grid in the most efficient and reliable manner. What are the challenges, both technically and in terms of policy?
Annual EnergyBiz Leadership Forum begins today
Speakers from the Obama Administration, leading utility executives and power industry thought leaders gather today in Washington, D.C., to discuss disruptive forces in the energy sector and share their thoughts on the risks and opportunities at hand. Here's a preview.
Two utilities describe how they align with customer interests
Everyone says they put their customers first, but what are the actual steps and processes by which leading utilities align their business with their customers' interests? Executives with CenterPoint Energy and the Sacramento Municipal Utility District describe their thinking, in advance of a panel at the EnergyBiz Leadership Forum this week in Washington, D.C.
Executives will probe risks and opportunities
The disruptive forces now buffeting the utility sector are significant and unprecedented. The EnergyBiz Leadership Forum, running March 19-21 in Washington, D.C., will deeply consider the disruption through the eyes of talented, diverse executives to better understand what they understand -- and what they should know.
Utilities cut costs, improve customer service
Utilities are using customer analytics to improve internal operations such as call centers, credit and collection practices and demand response programs, as well as to engage customers and increase participation in a variety of programs.
Define desired outcomes first, then map the road
Analytics promise to wring value from a firehose of data, but how you go about it could lead to success or failure. Roll up your sleeves and do the hard work up-front, advises one practitioner. The rewards and risks are too great to do otherwise.
New survey cites multiple drivers for consumer behavior
As utilities seek to engage their customers and drive participation in various programs, surveys reveal that customers have multiple motivations. That finding dispels the power industry's persistent notion that cost alone is the main driver. For more insights, read this column.