Insights from our Editorial Team

  • CenterPoint's Gregory Knight discusses challenges around customer engagement
    engaging with the new utility customer
    Aug 16, 2012 | Kate Rowland

    CenterPoint Energy's division vice president of customer services, Gregory Knight, discusses the biggest challenges facing electric utilities' customer service departments today. The challenges are many, he says, as they relate to consumer engagement.

  • Readers react to notion of tying prices to costs
    Aug 16, 2012 | Phil Carson

    Perhaps reflective of our era, the debate over dynamic pricing appears to pit facts and data against anecdote and invective. Our readers comment on our series on dynamic pricing, the conversation of the month and the topic of the year. The topic isn't going away so alternative views backed by data are welcome and will be featured in a future column.

    Comments: 2
  • Analytics help utility achieve customer-related goals
    Aug 15, 2012 | Phil Carson

    Data analytics have been with us for years, but the power industry is just beginning to apply them in new ways for new results. Brandon Stites, director of energy conservation and advanced metering at Dominion Virginia Power, talked to us about how he's applying analytics to achieve a number of goals. 

  • SGCC offers resources to inform consumers
    Aug 14, 2012 | Phil Carson

    Good information should counter bad information and it's long past time the power industry actually steps up to provide hard facts about interval meters and acknowledge the legitimacy of concerns over data privacy. And counter deliberate misinformation. The Smart Grid Consumer Collaborative just provided the tools. 

    Comments: 8
  • Chaska, Minn., finds a business case
    Aug 13, 2012 | Phil Carson

    Small municipal utilities often do not have the resources to move on grid modernization without solid justification. The director of one such utility in Chaska, Minnesota, described his utility's issues regarding AMI after reading Intelligent Utility's series on dynamic pricing. 

  • Customers control window ACs by smartphone
    Aug 12, 2012 | Phil Carson

    While industry talk often focuses on the "home area network,' which could connect myriad devices in the home, the urban apartment dweller has a window AC unit and a fridge. Con Edison has made it possible to control that AC unit by smartphone. And millions of these tiny loads add up to big relief for constrained circuits.

    Comments: 3
  • Aug 11, 2012 | Kathleen W. Davis

    Arshad Mansoor, senior vice president for R&D with the Electric Power Research Institute (EPRI), has a tough job: He looks at the future of this industry from the angle of a researcher—what might happen, what could happen, what’s likely to happen (and what’s not). Thought Leadership sponsored by Intel

  • Intel testing technology for interoperability and integration
    Aug 10, 2012 | Kate Rowland

    The idea that grew from napkin jottings into an incorporated non-profit research and development consortium in 2009 is now poised to soon move beyond its test bed roots. Thought Leadership sponsored by Intel.

  • Aug 10, 2012 | Phil Carson

    Both the Sacramento Municipal Utility District (SMUD) and Toronto Hydro-Electric System Limited recently implemented seismic organizational shifts, raising transparency and shared accountability while lowering the silos — those old, vertical ways of doing utility business.
    Thought Leadership sponsored by Intel

  • Just one of the new ways utilities are becoming more efficient
    Aug 09, 2012 | Kate Rowland

    The marriage of data visualization and data analytics is but one way in which electric utilities are moving forward into the new analytics world. Where are the biggest areas of interest in terms of their use? Intelligent Utility magazine editor-in-chief Kate Rowland spoke with Alyssa Farrell of SAS to find out.

    Comments: 1