Insights from our Editorial Team
Fear and reason compete for the customer
Independence Day might commemorate independent thinking, as well as the birth of a nation. But what to do about demagogues who continue to scream that smart meters are a tool of global hegemony by the United Nations?
Mother Nature strikes again, with massive thunderstorms
Mother Nature can overwhelm the best laid plans. And intelligent risk management requires a balance between costs and benefits. But what do the extended outages in the East say about utility promises on investments made by them and paid for by customers? Grid modernization could hang in the balance.
In Colorado, our colleagues are scrambling
The challenge to utilities in Colorado Springs, Fort Collins and Denver and other fire-plagued communities would be enough, but wildfires have come in the midst of record-breaking heat. Our utilities are handling the challenge, which includes putting their people on the front lines.
Utility's first-priority resource is also environmentally friendly
Public power has had some critical successes across the board, and in the area of energy efficiency, these utilities are old pros. Seattle City Light (SCL) holds the record for the longest continually operated energy conservation program in the country, which has been running since 1977. Since that time, it has delivered 1.5 billion kWh total savings, and more than $500 million in unreimbursed ratepayer total investment. Here's how it works.
Lessons learned on voluntary programs in Phoenix
Salt River Project offers lessons learned on voluntary prepay and time-of-use programs that increase customer satisfaction, improve utility cash flow and defer investment in peaker plants. SRP has 30 years' experience and Association for Demand Response + Smart Grid has a new case study.
Several views on the moving pieces to come
PJM Interconnection has gotten federal regulatory approval for market rules that would allow its utility customers to offer dynamic pricing to their customers who have smart meters and smart thermostats. Finally, progress on the road to dynamic pricing.
Low knowledge = communication challenges
We're all talking about "customers," but who is really doing something about them? The Smart Grid Consumer Collaborative has conducted sessions with different customer segments in three American cities and released the results. While not definitive, the study provides insight into how customers think about grid modernization.
Let's gather and talk about challenges
How does one go about finding help in implementing data analytics? Our analytics guru offers four metrics and dispenses a little free advice. You may be surprised.
APPA national conference offers up case studies and new thought
A visit by Intelligent Utility Magazine editor-in-chief Kate Rowland this week to the APPA national conference results in a new national view and a wealth of hands-on public utility success stories.
Shared accountability is one path forward
A rigorous system for establishing accountability, shared responsibility and evaluating performance has helped Toronto Hydro to achieve a flatter, customer-oriented utility. Utility executives at Toronto Hydro describe the process they've undergone.