Insights from our Editorial Team

  • Readers dispute assumptions, fear consequences
    Sep 01, 2011 | Phil Carson

    Utilities need to wring efficiencies from their systems and engaging the customer is one way to do it. Some say dynamic pricing that reflects the cost of producing electricity at, say, the peak of the day, will help. Others say "hooey"!

    Comments: 5
  • Competing notions of how to educate consumers
    Aug 31, 2011 | Phil Carson

    Concepts in the science of "user experience" and tangibly linking smart meter installations with value, such as a Web portal with energy use information, could connect utility to customer and vice versa. That's according to a software guru steeped in those ideas from another industry.

    Comments: 5
  • AEP, SCE detail uses for demand response, business intelligence
    Aug 30, 2011 | Phil Carson

    How can you put data analytics to use for business value at your utility? First, fund it. Second, read this column and hear a webcast in which two practitioners explain how they apply analytics at their utility.

    Comments: 2
  • LIPA assessing damage, rebuilding
    Aug 29, 2011 | Kate Rowland

    "Whenever you have a two-foot to three-foot-diameter tree coming in contact with a 12-inch-diameter pole, the tree always wins."   We follow the work of the Long Island Power Authority as the utility begins its damage assessment, cleanup and rebuilding efforts in the wake of Irene.

  • Did 'smart' technology hasten recovery?
    Aug 29, 2011 | Phil Carson

    Enquiring minds want to know whether smart meters and advanced  metering infrastructure helped hasten power restoration in the wake of Hurricane Irene. Our columnist offers a survey of the outages that remained on Monday and the questions left hanging.  

  • Skilled workers and actionable information are challenges
    Aug 28, 2011 | Phil Carson

    Getting value out of smart grid investments relies heavily upon various departments getting the data they need and converting it to actionable intelligence. For insights, read this column.

    Comments: 1
  • IBM: utilities must provide options, then supporting information
    Aug 25, 2011 | Phil Carson

    Educating consumers is an amorphous notion that needs to give way to providing supporting information around actual service options, according to a new IBM global survey of consumers. For Americans' top power priorities, read this column.

    Comments: 4
  • The questions are easy, the answers aren't simple
    Aug 24, 2011 | Phil Carson

    Do utilities really need to communicate with their customers? If so, how and how deep should they go? The questions are easy. The answers? Not so much.

    Comments: 3
  • Tying consumer benefits to AMI rollouts is urgent
    Aug 23, 2011 | Phil Carson

    Utilities are displaying a degree of urgency in delivering (and communicating) customer benefits as customer-paid grid improvements are made. In other cases, utilities are backing away from customer-facing programs.

  • Overcoming inertia with changes in language and mindset
    Aug 23, 2011 | Lisa Wood

    To move from pilot programs to deployments means overcoming inertia and, possibly, a change in language and, thus, mindset to deliver the customer value promised by advanced metering infrastructure.