Insights from our Editorial Team
IBM: utilities must provide options, then supporting information
Educating consumers is an amorphous notion that needs to give way to providing supporting information around actual service options, according to a new IBM global survey of consumers. For Americans' top power priorities, read this column.
The questions are easy, the answers aren't simple
Do utilities really need to communicate with their customers? If so, how and how deep should they go? The questions are easy. The answers? Not so much.
Tying consumer benefits to AMI rollouts is urgent
Utilities are displaying a degree of urgency in delivering (and communicating) customer benefits as customer-paid grid improvements are made. In other cases, utilities are backing away from customer-facing programs.
Overcoming inertia with changes in language and mindset
To move from pilot programs to deployments means overcoming inertia and, possibly, a change in language and, thus, mindset to deliver the customer value promised by advanced metering infrastructure.
Jack Layton had a history with Toronto Hydro
Our columnist steps up upon an unaccustomed soapbox today to acknowledge the passing of a man who spearheaded, through Toronto City Council, some forward-looking energy efforts during his time as vice-chair of Toronto Hydro. No matter what your political leanings, you'll want to read this.
eMeter executive talks language, cost, timing, depth and getting started
If you want to communicate tangible value for smart grid initiatives to consumers, you have to deliver tangible value to them. Have actionable steps available the moment an interval meter goes in, suggests an industry executive.
Modest muni mulls metering
The Brownsville Public Utilities Board will pilot the costs and benefits of advanced metering infrastructure for electricity and water.
First the big picture, then individual benefits
When customers understand that grid modernization for reliability and resilience is the main driver for smart grid, and that their participation is a spinoff benefit to come down the road, they may become disenchanted and their participation may be more difficult to secure in the future.
Web panel offers utility, consultant and policy perspectives
Cyber security is a big topic that can cover the differences between securing IT systems and control systems to international "threat actors" to due diligence by individual utilities. All three were covered yesterday in an EnergyBiz Leadership Forum webcast you can replay on demand.
Environmental watchdog says metrics are a must
A watchdog group insists that California's investor-owned utilities provide metrics for progress on their multi-billion dollar mission to meet the state's environmental, economic and customer-value goals.