Insights from our Editorial Team
Knowledge 2010 talk focuses on gaining credibility
The tension between information technology (IT) and operations technology (OT) is real, and yet a discussion of the issue at Knowledge 2010 revealed a number of ways forward. This is the first of two parts to the discussion; the other runs Monday.
Sessions on consumers, regulators, smart grid and electric vehiclesNov 11, 2010 |
Here are a few vignettes from the Knowledge 2010 conference in Phoenix earlier this week. More detailed sketches to come of the vibrant conversations that took place as the nation's top CIOs, operations and customer service people gathered for peer-to-peer exchanges.
Being 'customer-centric' is harder than it soundsNov 10, 2010 |
A Harvard Business School professor told a packed ballroom at Knowledge 2010 that focusing on the customer requires heavy lifting. Learning how your customers live and providing meaningful, relevant value is harder than it sounds. Ranjay Gulati had practical advice and compelling concepts to illustrate his points.
Electric utilities are going to see some shifting in focus in the coming year
In the midst of the Knowledge 2010 Intelligent Utility Executive Summit this week in Scottsdale, AZ, Kate Rowland had the opportunity to sit down between sessions with Don Wingate, Telvent's utility executive for the Utility Group. She asked him to define for her what he saw as emerging industry trends for the coming year.
Opt-in offer delivers results, helps utility collectionsNov 09, 2010 |
Salt River Project in Phoenix has deep experience in prepaid programs and its current M-Power program scores high in customer satisfaction while reducing arrears on the books. It sounds funky at first blush, but it works and it's not particularly high-tech. Utilities across the country should take a close look.
"We need some good, hard discussions about business processes and change management"
Kate Rowland talks to David Elve, vice president of industry relations for Sensus, about the changes that will be necessary in utility thinking to forge ahead in 2011.
Christopher Perdue intreviews Kit Hagen, who serves as global director of utilities at Convergys, about the importance of systems flexibility.
Annual gathering tackles smart grid issues for IT, operations and customer service
The Knowledge 2010 conference in Scottsdale, Arizona, this week brings together the top IT, operations and customer service people from leading utilities across the country. Sessions will focus on the gamut of challenges faced by electric utilities in the 21st century, from engaging consumers to accommodating electric vehicles. Review a webcast featuring two top IT managers at Salt River Project and Arizona Public Service and, this week, we'll bring you coverage of Knowledge 2010.
Readers differ on fairness of initial ruling at public utility commission
Our columnist excoriates Xcel Energy and the Colorado Public Utility Commission over a preliminary ruling that ratepayers should cover the entire cost of SmartGridCity's triple cost overruns, up to today's $44.5 million bill. And readers weigh in on various angles of the preliminary ruling, as well as on our columnist's position on the case.
SRP and APS discuss the changes they've made in the past few years
Yesterday's Intelligent Utility Realities webcast, "IT and OT: The Line Between Corporate and Operational IT," brought together two senior information technology managers from different utilities in the same state -- Arizona Public Service and Salt River Project -- to discuss information technology organizational structures within each of their organizations.