Insights from our Editorial Team

  • Best practices study due Monday
    Oct 20, 2011 | Phil Carson

    A glance back at recent columns on customer engagement reveals a number of key issues that remain unresolved. But when it comes to customers, interval metering and attendant publicity has let the genie out of the bottle. Best practices  are needed.

  • Cyber security 'knowns' come before 'unknowns'
    Oct 19, 2011 | Phil Carson

    Pop quiz: What is the real relevance of the newly discovered 'Duqu' cyber program to the power industry? Hint: Read the headline and column and review well-established vulnerabilities and steps to address them.

  • A decade of innovation in a de-regulated market
    Oct 18, 2011 | Phil Carson

    Integrating a series of systems and managing the business process changes that result is the  key to United  Illuminating's success in grid modernization over the past decade in a de-regulated market. A UI executive talks about analytics, encouraging customers to use its Web site  and current pilot studies.

  • A decade of innovation in a de-regulated market
    Oct 17, 2011 | Phil Carson

    United Illuminating, headquartered in New Haven, Conn., has modernized its grid piece by piece since deregulation hit the state in 1998. According to a UI executive, partnering with stakeholders has enabled it to gain "full regulatory approval."

  • It's all about balance on the "island"
    Oct 16, 2011 | Phil Carson

    The intelligent utility supports microgrids within its service territory because the relationship is mutually supportive. Now, an improvement in solar forecasting for microgrids better enables them to balance supply and load when islanded.

  • Not if it doesn't heed our readers!
    Oct 13, 2011 | Phil Carson

    Our readers weigh in on issues critical to the success of the power industry and its effort to modernize the grid. We include the good, the bad and the ugly.

  • Utility reaches out, customers respond
    Oct 12, 2011 | Phil Carson

    When AEP Ohio asked for participants in its community energy storage pilot project, Columbus residents responded. And they responded using traditional means such as phone and email as well as the new mainstream of social media.

  • Opposition to interval meters offers opportunity
    Oct 11, 2011 | Phil Carson

    Opposition to smart meters appears to have proliferated. Is calling attention to that fact playing Chicken Little? Or are utilities taking too much of a "What, me worry?" approach?

    Comments: 2
  • What if 'customer engagement' is just so much lip service?
    Oct 10, 2011 | Phil Carson

    Electric utilities, like many organizations, profess to value their customers and pursue programs only to serve those customers. What if, in fact, those in the executive suite at regulated monopolies don't really care at all?

    Comments: 2
  • What are the customer-facing implications?
    Oct 07, 2011 | Phil Carson

    As utilities in the U.S. deploy interval meters to more than half of U.S. households in coming years, what's the next step? Will the industry and regulators move to dynamic pricing or languish with, say, Web-based energy use feedback?

    Comments: 4