Insights from our Editorial Team

  • Spending will continue to rise dramatically
    May 17, 2012 | Phil Carson

    Data analytics applied to customers will go through phases. First, according to utilities themselves, is to improve the meter-to-cash process through revenue protection and other practices. In time, utilities may use data to foster engagement and loyalty. But that takes time, money and trained staff. 

  • Or the speed of change will force their hand
    May 16, 2012 | Phil Carson

    The race for the consumer is on and utilities that dawdle will find that their focus on the "customer" fell short. Determine your future business model today, because that decision informs your technology roadmap and your consumer engagement practices, one industry expert advises. 

  • Multi-year effort paves way for predictive analytics
    May 15, 2012 | Phil Carson

    Analytics are not plug-and-play, they are systems and approaches that take time to implement and fully exploit for predictive analyses. Hydro One's Director of Business Brad Bowness explains. 

    Comments: 1
  • One decade, 400 global projects raises expectations
    May 14, 2012 | Phil Carson

    Join us for a webinar, "Energy Storage in Action," for real-life utility applications and big picture thinking around this complex and controversial subject. And peruse this article for resources and sources on related issues. 

  • Business and technology issues rank high
    May 13, 2012 | Phil Carson

    Five months into 2012,  we pick five top issues for the power industry and provide links to our coverage this year. This is our list. What's on yours?

    Comments: 2
  • CS Week offers up a wealth of consumer-facing thought and practice
    May 10, 2012 | Kate Rowland

    Is mobility the next "killer" app? The customer is definitely front-and-center in today's next-generation utility. From outage communications management and prepay to new analytics capabilities, there are a lot of mobile application options to consider. What's at the top of the list at the moment? A panel of industry experts debates.

  • Readers provide their antidotes to the hype
    May 10, 2012 | Phil Carson

    One recent smart grid project launched with newspaper fanfare about "shrinking bills" and fewer, shorter outages. Are those legitimate sales points? Could over-promising and under-delivering hurt the industry's credibility? Our readers offer perspective.

  • 100,000 `last gasps' can overwhelm, veteran says
    May 09, 2012 | Phil Carson

    A funny thing happened on the way to the promise of shorter, less frequent outages, especially after major storms. Quicker restoration of service is not as simple as the hype would have it. One operations veteran offers a few reasons why.

  • Implementing new systems is bigger task than anticipated
    May 08, 2012 | Phil Carson

    Why are some utilities having difficulty getting accurate outage information out of their new systems and, thus, hampering effective communication with customers on restoration time? We examine both system conversion and scale. 

    Comments: 1
  • Or will low cost, long timeframe make message moot?
    May 07, 2012 | Phil Carson

    Recent news coverage of smart grid work in Illinois delivers the messages that customers will "save money" and experience fewer outages. That's a long-term value proposition, without immediate proof, for $3 a month. Will those messages fly or fall flat? 

    Comments: 5