Insights from our Editorial Team

  • MIT paper offers approach to analytics thinking
    Jan 17, 2012 | Phil Carson

    A paper on analytics helps the utility industry understand "how to think about" gleaning business value from Big Data. We bring you a few salient points and links to resources.

    Comments: 3
  • The 'Green Button,' Naperville and SmartGridCity
    Jan 16, 2012 | Phil Carson

    The smart grid customer gets access to energy use data, a city fends off smart meter foes and SmartGridCity costs are back in the news.

  • Is a messaging platform for customer engagement useful?
    Jan 15, 2012 | Phil Carson

    Utilities don't have to reinvent the wheel when it comes to customer engagement. Research reveals numerous aspects of the elusive customer and what messages will resonate.

    Comments: 3
  • Readers straighten us out on the real issues
    Jan 12, 2012 | Phil Carson

    Technology solutions abound, it's the economics that are sticky for utilities and end-users. Our columnist casts his line with bold statements and readers take the bait.

    Comments: 3
  • Utilities enter 'value phase' of grid modernization
    Jan 11, 2012 | Mike Smith

    Analyzing data is a standard practice. But the advent of 'Big  Data' has pushed analytics to the fore because it offers business value and payback on smart grid investments. We offer insights and resources on how to think about this development.

  • Once utilities engage, they'll need answers
    Jan 11, 2012 | Phil Carson

    Engaging customers means answering questions and a slew of issues  present themselves, including who pays for R&D, how dynamic pricing will affect vulnerable populations, addressing meter outrage and storm outages—all issues discussed recently in these pages.

  • Annual CES in Vegas raises issues, large and small
    Jan 10, 2012 | Phil Carson

    Utilities that are serious about customer engagement might take a page from the Consumer Electronics Show, now drawing the multitudes in Las Vegas. CES has loads of "green energy" products on display, which might spark utilities' creative juices on the engagement issue. At least one major utility is working the show.

    Comments: 2
  • In Naperville, it's the 5 percent versus the 95 percent
    Jan 09, 2012 | Phil Carson

    A handful of people in Naperville, Illinois, a city widely respected for its two decades of work in grid modernization, seek to reverse the city's progress. Shall the 5 percent rule the 95 percent?

    Comments: 6
  • Study calls for industry-funded R&D
    Jan 08, 2012 | Phil Carson

    Public-private partnerships in research and development could meet many needs for innovation that could promote American energy and economic security. The issue will be debated in an election year. One study suggests a path. 

    Comments: 2
  • The "next big thing" is a misnomer; it's here
    Jan 05, 2012 | Phil Carson

    Vendors  will tell  you what they want you to hear on data analytics. We offer you your peers and their lessons learned.