Insights from our Editorial Team

  • Not if it doesn't heed our readers!
    Oct 13, 2011 | Phil Carson

    Our readers weigh in on issues critical to the success of the power industry and its effort to modernize the grid. We include the good, the bad and the ugly.

  • Utility reaches out, customers respond
    Oct 12, 2011 | Phil Carson

    When AEP Ohio asked for participants in its community energy storage pilot project, Columbus residents responded. And they responded using traditional means such as phone and email as well as the new mainstream of social media.

  • Opposition to interval meters offers opportunity
    Oct 11, 2011 | Phil Carson

    Opposition to smart meters appears to have proliferated. Is calling attention to that fact playing Chicken Little? Or are utilities taking too much of a "What, me worry?" approach?

    Comments: 2
  • What if 'customer engagement' is just so much lip service?
    Oct 10, 2011 | Phil Carson

    Electric utilities, like many organizations, profess to value their customers and pursue programs only to serve those customers. What if, in fact, those in the executive suite at regulated monopolies don't really care at all?

    Comments: 2
  • What are the customer-facing implications?
    Oct 07, 2011 | Phil Carson

    As utilities in the U.S. deploy interval meters to more than half of U.S. households in coming years, what's the next step? Will the industry and regulators move to dynamic pricing or languish with, say, Web-based energy use feedback?

    Comments: 4
  • Vagaries of economy and EV unknowns raise questions
    Oct 06, 2011 | Phil Carson

    Reports indicate that the adoption of electric vehicles among U.S. consumers faces certain hurdles and that fleet managers considering the EV proposition also face unknowns  that complicate a decision. Where does that leave the market, and utilities?

    Comments: 1
  • Avista: solution depends on the challenge
    Oct 05, 2011 | Phil Carson

    In an Intelligent Utility webcast, two utility executives describe how their communications network solutions were specific to particular challenges of existing infrastructure, future goals and geographic location. Read this column and replay the webcast.

  • Q&A with CIO Branndon Kelley, American Municipal Power
    Oct 04, 2011 | Phil Carson

    CIO Branndon Kelley of American Municipal Power gives his view of IT personnel challenges in a Q&A interview. He discusses generation gaps, innovation versus reliability and leadership issues.

    Comments: 3
  • But the technologies it's adding are
    Oct 03, 2011 | Kate Rowland

    JEA has been pursuing the evolution of its electric grid and generation systems almost forever, it seems. The 116-year-old electric utility has always maintained a leading edge, not only in its technology deployment, but also in the way its employees think, and approach their jobs. So why does the term "smart grid" seem so confining?

  • Readers say the choice offers opportunities, threats
    Oct 03, 2011 | Phil Carson

    What are the advantages and perils that accompany a utility's decision on whether its customers opt-in or opt-out of a service choice, especially around dynamic pricing? Our readers spell it out for you.