Insights from our Editorial Team
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Feb 25, 2013 |
Smart meters were set to usher in a lot of dynamic customer functions, such as time-of-use (TOU) rates. But, while popular outside of the U.S., not many utilities mess with TOU inside America. Why didn’t TOU take off with the AMI boom of the last few years, and is there still hope for TOU?
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Feb 24, 2013 |
In March, Energy Central’s Utility Analytics Institute will host the Utility Analytics Summit in Napa, California that will feature insider insights into analytics and utility planning. As we countdown to that event, we'll chat with some of the experts set to attend that Summit, picking their brains for details on how analytics will change the very essence of the power industry. In this episode, Mike Smith talks to host utility SMUD about their leadership positions in building the smart grid and in using the analytics derived from that intelligence.
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Feb 21, 2013 |
The European Union’s (EU) ambitious plan to rollout smart meters to 80 percent of its 500 million population by 2020 is not going well as hoped. London-based writer Tim Probert examines the issues, the money and the consumer reactions.
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Feb 20, 2013 |
With 4.4 million customers, Atlanta-based Southern Company provides electricity to much of the American Southeast. Today, we spoke with Southern Company Senior Vice President and CIO Kenneth Coleman about the utility’s IT programs, plans and projections. This is part two of a series. Read part one here.
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Feb 19, 2013 |
Utilities are just beginning to utilize customer segmentation—separating customers into categories of smaller groups where differences in wants, needs and economic value are examined in detail. But, the true value of customer segmentation may lie in what the utility learns about itself.
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Feb 18, 2013 |
When new regulations come into play, such as NERC’s Critical Infrastructure Protection (NERC CIP) requirements a few years ago, it’s fairly normal for everyone involved to, basically, freak out a little. The power industry definitely did. But, the regulators would argue that it’s all for a good cause. (Thought leadership sponsored by Intel.)
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Feb 17, 2013 |
In March, the Utility Analytics Institute will host the Utility Analytics Summit in Napa, California. As we begin the countdown to that event, we’ll chat with some of the experts set to attend that Summit, picking their brains for details on how analytics will change the very essence of the power industry. Today, we talk to Raiford Smith, director of smart grid emerging technology at Duke Energy, about his vision of the analytics road ahead.
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Feb 14, 2013 |
With 4.4 million customers, Atlanta-based Southern Company provides electricity to much of the American Southeast. Today, we talk with Southern Company Senior Vice President and CIO Kenneth Coleman about the utility’s IT programs, plans and projections.
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Feb 13, 2013 |
In March, the Utility Analytics Institute will host the Utility Analytics Summit in Napa, California. As we countdown to that event, we'll chat with some of the experts set to attend, picking their brains for details on how analytics will change the very essence of the power industry. Today, we talk to Jeff Nichols, director of information security and information management at SDG&E about the analytics road ahead.
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Feb 12, 2013 |
Utilities continue to focus more on the customer these days: What do they want? What do they need? What can be done to establish lines of communication? But, utilities still tend to lump all of their customers together into a single entity, as if they all want and need the same things. Borrowed from years of use in more customer-interactive retail spaces, customer segmentation offers details that the more traditional “one big lump” view of customers cannot.
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