Insights from our Editorial Team

  • May 15, 2014 | Kathleen Wolf Davis

    Let’s talk efficiency. Efficiency isn't just for your customer, and it's not just about saving cash for your end-user. Putting efficiency to work within your utility’s field units can bring a real tech ROI into focus. One way to get clearer vision on that efficiency: the proper use of mobile devices. 

  • May 14, 2014 | Kathleen Wolf Davis

    As rescuers in Turkey struggle to reach hundreds of trapped miners hemmed in by dirt and fire today, I sit at my desk staring at one small “gift” of the world’s coal mining effort—a statue of a coal miner (made from coal itself) that my grandfather brought home from a 1980s trip through his own personal history. This is his story, which has become a family legacy.

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  • May 13, 2014 | Kathleen Wolf Davis

    TVA, unlike most of the nation’s utilities, has few retail or directly served customers. Most of the power generated by TVA is sold wholesale to 155 local municipality and cooperative power distribution systems. All of the utility’s energy efficiency (EE) and demand response (DR) programs are all offered in partnership with these 155 power companies. For our special double issue of the Utility2Utility article series this week, we spoke with Cynthia Herron, director of EnergyRight Solutions programs for TVA about those EE/DR offerings.

  • May 12, 2014 | Kathleen Wolf Davis

    For this installment of our popular Utility2Utility interview series, we spoke to ComEd's Ron Donovan, vice president of customer channels, about the process of redesigning their customer bill using crowdsourcing.

  • May 11, 2014 | Kathleen Wolf Davis

    David Groarke, an energy utilities expert at PA Consulting Group, writes about how "ensuring that grid conditions are as efficient as possible will serve utilities and rate payers well" in these times of upheaval and industry change.

  • May 08, 2014 | Kathleen Wolf Davis

    Chris Schein, senior director of communications for Oncor, reveals the utility's comprehensive strategy for communicating with customers using social media and their own web microsites, including their new "The Wire" newsroom and their classic "Ask Oncor."

  • May 07, 2014 | Staff Writer

    Utilities are generating massive amounts of data, bringing to the forefront challenges of how to store it, analyze it and integrate it to provide actionable business insights. Utility organizations will have to face and conquer these problems quickly in order to effectively manage technology changes, rising customer expectations, competitive threats and regulatory pressures.

  • May 06, 2014 | Kathleen Wolf Davis

    Suzanne Pletcher, the director of communications with the Southwest Energy Efficiency Project, details a case study on energy efficiency and cost savings in Colorado.

  • May 05, 2014 | Kathleen Wolf Davis

    Our friends at Pulse Energy dissect the C&I gap for utiltiies--namely, serving small and medium-sized commercial customers who don't have account managers dedicated to them. They write: "Effective segmentation for this group leads to better understanding of energy usage, increased engagement and overall increased customer satisfaction—good for every utility’s bottom line." Get tips by clicking through to the full article.

  • May 04, 2014 | Kathleen Wolf Davis

    As part of our women-in-energy series, we spoke with Erica Zimmerer, manager of asset management program design, distribution for Entergy, who can rattle off her list of jobs at Entergy like fourth graders  naming early U.S. presidents. She also talked about the unique aspects of her job--namely getting everyone in the room to sit down for a chat.