Insights from our Editorial Team

  • Sep 23, 2013 | Kathleen Wolf Davis

    Smart grid was so smart it brought us lots of data. The question remains, however, of how we’re going to make that data work for us: to help with operations, to smooth out costs, to improve customer service. That’s where analytics comes into the game.

  • Sep 20, 2013 | Tim Probert

    When looking for examples of utility customer acquisition best practice in Europe, France does not usually leap to mind. Home to vast national power behemoth Électricité de France (EDF), still 85 percent owned by the state, France is perhaps one of the last places in European Union to expect a bold attempt by a utility to transform its customer acquisition and retention capability.

  • Sep 19, 2013 | John R. Johnson

    In the quest to offer better customer service and improved customer-facing services, utilities big and small are rushing to replace vastly outdated customer information systems (CIS) and customer relationship management (CRM) platforms.

    Comments: 2
  • Sep 18, 2013 | Kathleen Wolf Davis

    Intelligent Utility magazine gathered Gulf Power's Margaret Neyman, Westar's Ginger Elsea, Ameren Missouri's Sandi Spurbeck, Vectren's Doug Petitt, Pacific Gas & Electric's Felecia Lokey Etheridge and Peoples Natural Gas Company's Sadie Kroeck—all specialists on the customer service side of the utilities business—to chat over morning coffee about voice response, measuring customer service and the new/old push for mobile.

  • Sep 17, 2013 | Kathleen Wolf Davis

    I first heard about Green Mountain Energy around the time I started writing for the power business, and, at that time, very few people in this business talked about renewable or sustainable energy. Fast forward about 15 years, and those two words are on everyone’s lips—and Green Mountain’s still growing.

  • Sep 16, 2013 | Kathleen Wolf Davis

    For this issue of utility2utility, we spoke to Jean Fiddes, head of Smart Transition for E.ON’s Smart Metering Customer Programme in the UK about hurdles, strategy and industry advice on the first step to smart grids: smarter meters. (This is part two of a two-part article. A link to part one is included.)

  • Sep 13, 2013 | Kathleen Wolf Davis

     

    Energy trends don’t solely impact utilities. We spoke with Beth Lachman, senior operations research analyst with RAND, a nonprofit institution focused on research and analysis to impact policy. RAND works quite often with the military and recently released a study on “Key Trends That Will Shape Army Installations of Tomorrow." In it, they reveal how energy trends have weight and depth beyond just our utilities vision.

     

  • Sep 12, 2013 | Kathleen Wolf Davis

     

    The Sacramento Municipal Utility District (SMUD)  now has a distribution operations center that has the tech savvy to help them oversee the utility's large territory more accurately (and faster) than those old paper maps they once dealt with daily. We spoke to Michael Greenhalgh, SMUD smart grid project manager about the new center and the toys it includes.

     

  • Sep 11, 2013 | Kathleen Wolf Davis

    Finally, the popular cover story from our latest print issue makes the daily. In it, we talk to Avista Utilities’ Vicki Weber and Pat Dever about replacing their legacy customer information system (CIS), which they’ve named (per employee vote) Project Compass. And, they give advice to other utilities tackling CIS issues, including replacement vs. re-platforming.

  • Sep 10, 2013 | Kathleen Wolf Davis

    For this issue of utility2utility, we spoke to Jean Fiddes, head of Smart Transition for E.ON’s Smart Metering Customer Programme in the UK about hurdles, strategy and industry advice on the first step to smart grids: smarter meters.

    Comments: 2