Insights from our Editorial Team

  • part of the women-in-energy series
    Feb 16, 2015 | Kathleen Wolf Davis

    “Most people think I just mind the call centers,” said Gayle Lanier when talking about her job as senior vice president of customer services with Duke Energy. But, it’s way more than minding those call centers, she told me. In fact, those call centers are just the tip of a whole customer interaction web, of sorts. 

  • Feb 15, 2015 | Jeff Lewis

    Leading electric utilities, such as San Diego Gas & Electric (SDG&E), are embracing various digital platforms such as desktop and mobile websites, mobile applications, and social media---proving that it is possible for electric utilities to step into the fast lane and successfully adopt digital customer service strategies along with traditional customer call centers.  

  • Feb 12, 2015 | Kathleen Wolf Davis

    How can a utility take full advantage of that growing smart city market—and its growing demands—over that next decade of explosive growth?

  • Long live the (new) king
    Feb 11, 2015 | Kathleen Wolf Davis

    I went to a conference to ask what the industry saw the modern utility evolving into. I expected a couple of generic answers: We expect it to be more flexible and more customer-centric. Those were the answers I had planned on. And I got them, but I also got a whole lot more.

  • Feb 10, 2015 | Kathleen Wolf Davis

    You’ll notice in this issue a common theme---namely that no one is super sure what a smart city is, nor what a smart city will become. We’re feeling that out, as is perfectly understandable for people trying to both grasp and build the future at the same time. So, we've gathered insights to help from MIT, EPRI, Con Edison, SEPA, ComEd, AMP, a few cities, some academics, Harley Davidson and one data scientist to tell you if your utility needs someone just like him. 

  • Feb 09, 2015 | Kathleen Wolf Davis

    For today’s installment of Utility2Utility, we’re chatting with Chad Klein, director of corporate communications for North American Power about retail energy, NAP's growth and the new world of customer billing they’ve entered in a couple of markets.

  • Feb 08, 2015 | Derek Handova

    Electric utilities have been advancing the LEED revolution for more than a decade. Many of them have incentive programs for building developers, owners and tenants to construct or renovate LEED certified structures or offer technical assistance to help with the LEED process.

  • Feb 05, 2015 | Kathleen Wolf Davis

    PG&E shares insight on their multi-year conservation voltage reduction project.

  • Feb 04, 2015 | Kathleen Wolf Davis

    For this installment of our Utility2Utility series, we spoke with Dr. Nisheeth Singh, senior expert in grid applications at the utility about Swissgrid’s history, partnering on a grid across the EU, and new software that helps them manage this multi-country system.

  • Feb 03, 2015 | Patty Durand

    Over the course of 2014, Smart Grid Consumer Collaborative’s (SGCC) research indicated that consumer engagement is growing. This is good news because as engagement grows more consumers will understand the economic, reliability and environmental benefits that grid modernization offers.