Boone Electric Deploys iFactor's Storm Center for Web and Mobile Outage Communications
The Boone outage map was built with iFactor Consulting’s Storm Center product, bringing this industry leading outage map to Boone’s website. The map is available for both desktop and smartphone browsers and includes access to information including customer counts, estimated restoration times, outage causes, and crew status. The map also provides an outage history chart, displaying outage data from the last four days.
Boone’s Storm Center product is provided as a completely managed service, which makes the benefits of a fully supported outage map available without the major internal IT and infrastructure requirements typical of an on-premise installation. As a managed service, Boone has access to product updates on a regular basis with minimal involvement. The service also provides 24/7 availability and guaranteed scalability, making sure outage information is available to members in all circumstances, including blue sky days and high-traffic storm scenarios.
“Boone Electric Cooperative places a high level of importance on customer service and an informed membership is one way to meet our goals,” said Ryan Euliss, Manager of Engineering and Technical Services. “Storm Center allows our members to have real-time access to our outage information via web and smart phone access. Our members can use this information to help them make decisions regarding their family’s comfort and safety in the event of a power outage.”
About Boone Electric
Boone Electric Cooperative serves approximately 30,000 meters across Boone County and portions of Randolph, Howard, Audrain, Monroe and Callaway counties in central Missouri. The first cooperative in Missouri, Boone Electric was founded in 1936.
About iFactor Consulting
iFactor Consulting is the leading provider of intelligent web and mobile solutions designed exclusively for the utility industry. Their integrated EnergySuite platform includes industry leading interactive outage maps, custom smartphone application development, proactive and interactive utility notifications via text, voice & e-mail and an interactive street light outage solution. They also offer consulting services on outage management and outage communications. iFactor solutions provide enhanced utility customer communications to more than 80 million people throughout North America.
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