Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps
Storm Center, an interactive outage map available on the Springs Utilities website (www.csu.org) displays both individual outages and summary information by ZIP code. The map, updated every 10 minutes, provides users with outage details, including cause of outage, location, number of customers and estimated service restoration.
The Storm Center provides customers, emergency responders, public officials and the news media with quick access to outage information anytime.
Springs Utilities also implemented iFactor’s mobile device applications for iphone and Android smart phones. The user-friendly apps are available in each device’s app store.
Customers using the mobile apps will have access to the same outage information, plus quick links to key information on the utility’s website and social media pages. Using the apps, customers also have one-touch phone access to the utility’s call center, and Call Before You Dig and customer assistance programs.
“Social media is quickly proving to be an efficient and timely way to share information with our customers,” said Colorado Springs Utilities Communication Manager Mark Murphy. “These new tools will give our customer even more options and better service.”
About Colorado Springs Utilities
Colorado Springs Utilities, a municipal, not-for-profit utility, provides electricity, natural gas, water and wastewater services to more than 200,000 homes and businesses in the Pikes Peak region.
About iFactor Consulting
IFactor Consulting is the leading provider of intelligent web and mobile solutions designed exclusively for the utility industry. Their integrated suite includes industry leading interactive outage maps, customer smartphone application development, proactive and interactive utility notifications via text, voice and email, and an interactive streetlight outage solution. They also offer consulting services on outage management and outage communications. iFactor solutions enhance the overall customer “outage experience” and fully integrate with Outage Management Systems and Customer Information Systems. www.ifactorconsulting.com
For More Information
Colorado Springs Utilities: Dave Grossman (719) 668-3848
iFactor Consulting: Jamie Downing, (800) 631-9839, firstname.lastname@example.org