Truckee Meadows Water Authority Outsources Call Center Services to ORCOM

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ORCOM, the leader in outsourced customer care and billing solutions for the utilities industry, today announced that the Truckee Meadows Water Authority (TMWA) has contracted ORCOM for its award-winning call center operations. TMWA first contracted with ORCOM last December for applications hosting using ORCOM’s E-CISTM billing software and bill print mail services. “Extending our customer care operations is critical to our utility and we turn to ORCOM and their reputation for cost-savings and outstanding customer care services,” said Kim Mazeres, Customer Service Manager of TMWA. TMWA was formed last June through a cooperative agreement with the cities Reno, Sparks, and Washoe County. It is the area’s largest water purveyor, serving 78,000 customers. ORCOM will be providing TMWA with its call center services and managing customer care operations. Among its call center advantages, ORCOM offers TMWA guaranteed service levels around all services and state-of-the-art disaster recovery operations. About ORCOM ORCOM is the leader in outsourced customer care and billing services to the utility industry, providing superior service, guaranteed service levels and significant cost savings. The company has leveraged its 25 years of experience into long term, high-value relationships by responding to the rising demand for flexible, low risk application hosting and business process management (BPM) services. With a track record of no failed implementations and a large customer base, ORCOM is uniquely positioned to lead utilities to the next level of profitability. For more information about ORCOM, call Jennifer Schenberg, 1-800-338-8233, ext. 2028 or visit www.ORCOM.com.
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