LARGEST US INTEGRATED GAS & POWER COMPANY SIGNS WITH PEACE SOFTWARE

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The retail arm of Dominion (NYSE:D) selects Peace’s Energy for energy customer management(ECM). Atlanta, GA – 9 August 2000 – Peace Software International today announced that Dominion Retail, a subsidiary of the largest fully integrated gas and electric power company in the United States, has selected Peace’s Energy software for energy customer management (ECM). Based in Pittsburgh, Pa., the energy retailer provides natural gas and electricity, as well as a variety of products and services, to residential and small commercial customers. An ambitious expansion strategy underpins Dominion Retail’s decision to deploy the Energy system. The company plans to extend its stronghold in the Mid-Atlantic region over the next two to three years. To achieve this customer growth plan, Dominion Retail required a superior, e-commerce energy customer management (ECM) solution capable of rapid, scalable market entry. “Peace’s vision and depth of experience appealed to us in selecting a product purposively built for the deregulated energy industry,” said Tom Dodd, vice president of operations at Dominion Retail. A rapid deployment of the Energy system is planned, with an initial Go Live targeted for December. After completing an extensive review of software products in the marketplace, Dominion Retail judged Energy to be the best value in terms of cost, technology and functionality. Dominion valued Energy’s native web support and browser user interface (BUI), which is an advanced graphical user interface that exploits the latest capabilities of browser technology. The fact that Energy is customer centric, not meter centric like traditional CIS systems, was a further benefit. In the deregulated market, energy retailers need to manage multiple customers, addresses and commodities. “The customer relationship becomes the corporate asset in the deregulating energy industry. By recognizing this and investing in our energy customer management solution, Dominion Retail stands to reap the competitive advantage,” said Brian Peace, CEO and founder of Peace Software International. About Peace Software International Peace Software is an experienced provider of Energy Customer Management (ECM) solutions to the deregulating energy industry. Peace’s innovative Energy software was developed in the deregulated markets of New Zealand and Australia and has been successfully implemented in Canada and several US states. Energy offers unprecedented value through global delivery and native Web support; integrated e-commerce functions like electronic bill presentment, customer self care and 3D visualization tools for decision support. Browser User Interface (BUI) based, Energy addresses major ECM retail functions including customer information, consolidated billing, meter and premise management, price modeling, customer acquisition and enrollment, credit control, payment processing, contract management, demand forecasting and settlement. Energy can be implemented as an integrated suite or in component fashion. It is a scalable, flexible software solution enabling rapid deployment through a variety of purchase options: one-time licensing, transaction-based fees, ASP and outsourcing. Additional information about Peace is available at http://www.peace.com About Dominion Retail Dominion Retail is a non-utility provider of competitively priced natural gas and electricity and also provides a variety of related products and services to homes and businesses. Dominion Retail is a subsidiary of Richmond, Va. - based Dominion, the nation’s largest fully integrated natural gas and electric power company. Additional information about Dominion Retail is available at http://www.dom.com
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