Atlanta, GA -- June 5, 2000 -- Peace Software, a leading provider of web-based customer information systems (CIS) for the deregulated utility market, today announced an alliance with Deloitte Consulting, one of the world’s leading management consulting firms, providing services to transform the entire enterprise -- strategy, processes, information technology, and people.
As competition increases through nationwide deregulation of the energy industry, utility companies seek competitive solutions designed to most effectively serve consumers. Peace Software’s Energy offers a 3-D web browser-driven billing and customer information system (CIS) for advanced customer management and billing functionality, including acquisition, enrollment, settlement, profitability analysis, payment processing and contract management for total customer care. The application includes margin analysis capabilities through 3-D visualization technology and customized reporting, allowing Energy commercial and industrial customers to identify consumption patterns and trends.
As a result of this alliance initiative, Deloitte Consulting will be a premier provider of consulting and implementation services to companies using Peace Energy as a component of a customer relationship management solution. The Firm has extensive experience in regulated and non-regulated markets for energy, water, and other consumer products and services. Its expertise covers information systems and technologies that support a CIS, including work management systems, call centers, energy marketing, and sales force management.
“Deloitte Consulting’s alliance with Peace Software represents a powerful combination of consultative expertise and technological innovation,” said Terry Cowles, Deloitte Consulting principal and leader of the Americas Customer Relationship Management for Energy practice. “As the entire spectrum of demand-side strategies and processes, originating with the customer’s needs, and flowing through the marketing, sales, customer care and billing of delivered products and services, progress toward competitive markets, energy companies need assistance in developing/enhancing their customer strategies and developing/enhancing/implementing the operational process and technology enablers. Energy provides the functionality to enable many aspects of this spectrum with an impressive technology solution."
“The international firms of Deloitte Consulting and Deloitte & Touche, with over 90,000 people and 130 offices worldwide, and a leadership position in the utilities industry, is an ideal partner for Peace, and will help us to aggressively deploy Energy in the U.S. market,” said Brian Peace, chief executive and founder, Peace Software. “Customer satisfaction is absolutely critical in today's changing market; as a team, we'll be able to provide a superior product, delivered by a quality consulting service.”
About Peace Software
Peace Software develops and implements Energy, the Customer Information System for deregulated utilities. Peace’s systems are web browser-based solutions that operate on open hardware and relational databases. Peace’s experience around the world in deregulated markets uniquely enables the company to provide competitive advantage to its customers. Additional information about Peace is available at www.peace.com
About Deloitte Consulting
Deloitte Consulting is one of the world's leading e-Business consulting firms, providing services to transform your entire enterprise -- your strategy, processes, information technology, and people. With recognized industry expertise, Deloitte Consulting helps clients to create, defend and/or reinvent their business and economic models by guiding them through the crushing complexity of the digital economy. Deloitte Consulting is a part of Deloitte Touche Tohmatsu, one of the world's leading professional services firms, delivering world-class assurance and advisory, tax, and consulting services. More than 90,000 people in over 130 countries serve nearly one-fifth of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. Our internationally experienced professionals deliver seamless, consistent services wherever our clients operate. Our mission is to help our clients and our people excel.
Deloitte Consulting. A very different approach. For very different results.