Intelligent Utility Insights
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May 23, 2013 |
That mysterious smile has made the Mona Lisa famous, but mystery also brings a negative: It makes us think something sinister is being hidden from us. For years, the utility industry has suffered under a similar issue: For most people, their power utility has been an enigma—an important one, no doubt—but one that still remained a mystery. Today, that's all changing.
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May 22, 2013 |
The KITE awards, given each year at the Knowledge Summit, recognize leaders who have demonstrated exemplary knowledge, innovation, technology, and excellence (KITE) in information technology and customer service. Caroline Winn with San Diego Gas & Electric won Customer Service Leader of the Year, Large Utility Category (1,000,000 metered customers or more). Here she discusses the industry hurdles she sees ahead.
Featured from Intelligent Utility Magazine
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There's an odd psychological dichotomy at play with intelligent power infrastructure that confuses power industry insiders: Why do consumers who regularly use more personal technology (such as smartphones) without a second thought become preoccupied with what the power company will know about them when smarter meters and thermostats come more directly into play? Why do these people seem perfectly -
Oncor is a regulated electric transmission and distribution service provider that serves 10 million customers across Texas. This issue, we spoke with Brenda Jackson, senior vice president and chief customer officer about the utility's consumer focus.IU: What's the greatest customer service project Oncor has embarked on in the last five years?Jackson: I stepped into the role of chief customer
News
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The UNC campus is going greener this fall with the addition of three charging stations to power electric vehicles.
Commentary
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May 22, 2013 |
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May 20, 2013 |
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May 17, 2013 |
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May 15, 2013 |
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May 13, 2013 |
