Featured from Intelligent Utility Magazine
Utilities have a strong hold on engaging their residential market and dedicated account managers to serve their large commercial and industrial customers. But where does that leave small and medium enterprises (SMEs), sometimes referred to as the frozen middle? Effective segmentation for this group leads to better understanding of energy usage, increased engagement and overall increased customer
By: Martin Travers Utility managers across the U.S. share a common challenge: Aging infrastructure, aging workforces and limited budgets continue to increase pressure on utilities to do more with less. Fortunately, advances in communications and sensor technology along with the capabilities of big data and analytics are creating new means to solve challenges once thought insurmountable
The Department of Water and Power continued Wednesday to offer apologies for long wait times and billing problems to its customers, promising that some relief is on the way as it hires more people to handle the volume of telephone calls.